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Our Service
Our service is tried and trusted worldwide,
this is what our customers have to say about us...
"...lovely product, super fast delivery.
Will be back." F Malone, Dublin, Ireland
"....exactly as described and excellent
communication." D Scott, Glasgow, Scotland
"....great item, fast delivery, well
packaged, highly recommended." C Davis, London, England
Our Terms and Conditions of Sale
Contact Us
Corporate Branding
Personalized images / Logos
Do
you really offer a 30 day money back Guarantee?
Is
my information Private?
What
are your payment terms?
Do
you have a returns policy?
When
will I receive my order?
What
payment methods do you accept?
How
much do I pay for shipping?
What
is the minimum order quantity for unique branded items?
Do
you have a link exchange?
Do
I have to pay import duty in the US or Canada?
Contact Us
[ Info@redgymshoes.co.uk
]
[ UK: 0844 357 6263 ]
[ International: 44 (0)789 480 7238
]
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Corporate Branding
Your company logo or text can be easily applied to any of
our promotional gift ideas and, with a fast turn around time (delivery normally
within 10 days of a confirmed order), you can be sure
we'll handle your requirements promptly and professionally. Our experienced team
will be happy to help you choose the appropriate style, embroidery,digital or
screen printed process to suit both your
organisation, chosen items and budget. Please contact us directly for further
information and for price quotations email your requirements to
sales@redgymshoes.co.uk.
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Personalized images / Logos
We can place any logo/image onto any of our gifts for you.
Before placing a custom order, simply email your image to us (in JPG, PNG or GIF
format) to images@redgymshoes.co.uk. We are happy to email a proof image to you
of how your order would look. To create a transparent background, your images
should be in PNG format, most good graphics packages support this feature. Once you're happy and place your order, simply
tell us the unique proof reference. The minimum size for images is usually
quoted on the item descriptions. We will print/emboss your image onto your
selected item in around 3 working days and send the unique gift back to you
using worldwide airmail. We can speed up delivery for you using Fed Ex, at an
extra charge. Many of our displayed designs come from 3rd party sources and are
for a reference guide only. The final quality of the completed items from these
sources may therefore differ from our own. You are producing your own item,
online. We cannot be therefore hold no responsibility for these logo's and
images. You should check before creating your item that you have rights to use
the image.
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Do you really offer a 30 day money back
Guarantee?
Yep. 30 Days Moneyback Guarantee!! Your satisfaction is
guaranteed! If you are not satisfied for any reason, simply send back your order
in the same condition it was received within 30 days of receipt and I will
promptly refund the cost of your order, less shipping charges!
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Is my information Private?
Your privacy is assured! I want you to feel safe and
comfortable dealing with me, so.... My personal Pledge Your personal privacy is
very important to me, so I never discuss, post or forward your personal
information to any other organisation, without your written permission. I do not
store any personal information about you other than that which you provide to me
in the fulfilment, and pleasure, of providing my services to you. I also do not
store nor post personal information onto my own, or third party websites, for
public display. Third parties Should a third party request confirmation of a
delivery for you, such as FED EX or Paypal for example, I will request that they
first tell me what they perceive as the problem and secondly ask them to tell me
where they are trying to deliver the information or product to, prior to any
confirmation commitment. The Law In the event of a problem arrising from the use
of our services, we may be legally obliged to provide your personal information
to law enforcement organisations. We will always notify you prior to this and
provide a time period for you to confirm this and for you to request further
information from me. Your Data Data which you do share with me may be held in a
database, electronic document, email, or other searchable electronic medium
(such as memory stick/CD/DVD -i.e. for backup purposes). Upon request, for a
small administration charge, I will provide you with a copy of all data you have
provided to me. I will also remove/amend any data you feel inapropriate,
misleading or incorrect.
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What are your payment terms?
All orders placed with me are on a Cash With Order Basis.
I do not provide credit facilities or credit terms, nor will I post items Cash
On Delivery (C.O.D), for inspection, for display or as samples. I accept Paypal
as my primary (and preferred) method for payments on my website http://redgymshoes.co.uk.
Items paid via Paypal are usually shipped within 3 working days(I will let you
know if I've managed to ship sooner). Cash With Order payments may be made by
cheque, bankers draft or postal order, email me to reserve your items for a few
days. Please allow up to 7 days for items to clear into my bank before despatch.
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Do you have a returns policy?
Your satisfaction is guaranteed and my returns policy is
simple!
*************************************************
* FOR ITEMS DAMAGED
IN TRANSIT, YOU MUST KEEP
* THE ORIGINAL PACKAGING *
* INSURERS WILL NEED TO SEE
THE * ORIGINAL PACKAGING *
* I CANNOT PROCESS A REFUND FOR DAMAGED
* GOODS
WITHOUT THIS
*************************************************
1) Please
contact me by email in the first instance, stating what you wish to return, the
order date and why you need to return the item. I will send you back a
confirmation email and a RETURNS NUMBER.
2) Print out my return confirmation
email and include it with your return. This helpS me to keep track of your
returned item/s and process any necessary replacement/refund.
3) Returns should
be clearly marked RETURNS with the RETURNS NUMBER and shipped back to me at the
address on the invoice / shipping note which came with your order OR on the
CONFIRMATION EMAIL.
4) Please ensure that you have adequate insurance with the
carrier when returning anitem for refund. I recommend parcel2go.co.uk who will
arrange a collection and delivery for you online.
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When will I receive my order?
Orders are custom manufactured, printed and shipped
usually within about 3 days of placing your order. Order should be received by
you within 14 business (working) days, or sooner, depending on the shipping
method chosen. We normally ship by airmail, however we also use Fed Ex to
express ship items (for extra cost)
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What payment methods do you accept?
Our primary payment method is paypal, using a credit or
debit card. This provides you and us with the highest level of security and peace of mind. We also
accept cheques and postal orders, payment to be made with order. Goods are
despatched usually within 3 days of receiving cleared payment.
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How much do I pay for shipping?
Our pricing structure includes airmail to anywhere,
worldwide so you pay nothing, absolutely nothing, to anywhere!
However, if your in a
hurry, we can organise Worldwide Fed Ex delivery of your goods within 7 business
days at a cost of £15 + 50p per item ($30+$1 per item).
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What is the minimum order quantity for
unique branded items?
We have no minimum order quantity. We discount 10% for
orders of more than 10 items (refunded using paypal) and 30% for orders of 100
units and over. Please call us if you require larger orders and we can provide
you with the best quote.
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Do you have a link exchange?
Yes, I list my favourite links here: www.dogclub.co.uk -
Dog Club - Internet Dog Directory,
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Do I have to pay import duty in the US or
Canada?
It is unlikely that there will be any import duty for a
single item, as the order value is low. However, for an idea of the duty rate
for larger orders, please take a look at the this webpage for the US (http://usaexportimport.com/duty_tax.php)
which explains, reasonably clearly, the USA import tax calculation. You will
most likely be charged the CIF rate, since your items will be arriving by
airmail. An invoice is placed onto the outside of the parcel by us, and the tax
is calculated depending on the invoiced amount.
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